Terms & Conditions

Version 1.0 · Last updated: November 2026

1. Who we are and what this covers

These Terms set the rules for using this website. By using it or taking part in play on the parent site you agree to them, together with the rules of each promotion and each game. If you do not agree, please leave the site.

This website is a separate site and is not operated by the owner of the parent brand. The parent site, Grizzly’s Quest, is operated by Baytree Interactive Ltd, a company registered in Guernsey, which states that it is licensed by the Kahnawake Gaming Commission. It belongs to a group of online casinos that share a common set of rules. Where these Terms say “the operator”, they mean that company.

2. Your account

You may take part only if you have reached the age of majority where you live, and the operator may ask for proof of age and suspend an account until it receives it. Online gambling can be illegal in some places and it is your responsibility to check the law that applies to you.

The operator cannot open accounts or process bets for residents of a long list of jurisdictions, which includes Ontario and Alberta in Canada, the United States, the United Kingdom, most of the European Union, Australia and others. The list can change, so check the parent terms before registering.

Keep your login private and play only for yourself. Taking part is at your own option and risk.

3. Verification

The operator may ask for proof of income where it applies, a photo ID such as a passport or driving licence, proof of residence such as a bank statement or utility bill no older than six months, and proof that you own the payment methods you use. Failure to send what is asked can lead to termination of the account.

Under its regulator’s rules the casino must verify identity when single or cumulative transactions reach €2,000 or the equivalent. Credit checks on cardholders may be run.

4. Deposits and withdrawals

Deposits are made with the methods in the cashier. The operator may settle outstanding chargebacks from any casino in its group when you withdraw. Details of payment methods can be changed only through player services.

Withdrawals by bank wire or cheque are payable only to the name you registered with, and you should withdraw by the method you deposited with, up to the amount deposited. Charges may apply. Withdrawals are screened to prevent money laundering for a rolling 24 hours, with no processing over weekends, and the maximum per 24 hours is the equivalent of GBP 10,000. Where a player withdraws five times or more than their lifetime deposits across the group, the operator may review play and pay out at €4,000 per week, except progressive wins.

5. Bonuses

The welcome trail has three offers, each needing a deposit of $20 or more: 100 bonus spins on Fruitzy Frenzy Feverenzy MultiChase on the first deposit, 50 spins on Gates of Olympus 1000 on the second and 80 spins on Monkey Bonanza on the third. They must be claimed within 7 days of opening the account or the match offers are forfeited.

Winnings from bonus spins carry a 35x playthrough before moving to the cash balance. Games count differently: most slots count 100% (excluding NetEnt slots and progressive jackpots), NetEnt slots 50%, roulette, blackjack and most poker 8%, classic blackjack 2%, and baccarat, craps, Red Dog, Sic Bo and progressive jackpots 0%. Play on excluded games before finishing the playthrough can void the bonus.

The operator may exclude players from a promotion and may end promotions at any time. Unused bonuses lapse after six months.

6. Games and fair play

Each game follows its own published rules. The operator may void bets after errors and may review play. Cheating, collusion and abuse of promotions are forbidden.

Demo mode on this site uses virtual credits only; nothing you win or lose in a demo has any value. Real-money play happens on the parent site after you register there.

7. Fraud and prohibited conduct

Fraud, duplicate accounts, bonus abuse and the use of someone else’s identity or payment methods are forbidden. The operator may close the account, withhold funds and report the matter to the authorities, and it is bound to disclose certain information to its regulator.

8. Limits on liability

The operator excludes liability to the fullest extent the law allows for use of the website, and it is not responsible for losses caused by your own misuse of the account, by third parties or by events beyond its control. Rights that cannot be waived stay in force.

9. Complaints

Take any complaint first to the player support of the parent site by live chat or email. The parent terms are governed by the laws of the Mohawk territory of Kahnawake, and the operator reports to the Kahnawake Gaming Commission.

10. Contact

For questions about these Terms write to support@grizzlyssquest.site or use the contact form. These Terms are a general summary and not legal advice.